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If your phone or laptop has been lost or stolen

Don't panic! Here's a step by step guide to getting back on track

Phone Care

If you bought Phone Care insurance from e2save, One Stop Phone Shop or mobiles.co.uk.

Rogue insurers

We know a few unauthorised companies are cold calling our customers to try and sell insurance. They didn't get your number from us.

Cancelling Geek Squad insurance

You can cancel online or over the phone.

How do I buy Geek Squad insurance?

Sign up by calling 0800 049 1067 or visiting any Carphone Warehouse store.

Cancelling Lifeline insurance

Just fill in our online form and we'll cancel your policy before your next payment date.

How do I make a complaint about my Lifeline insurance policy?

If you're not happy for any reason, we'd like to hear from you.

How do I make a complaint about my Geek Squad insurance policy?

If you're not happy, please let us know. You can make a complaint online, over the phone or by writing us a letter.

Getting a copy of your receipt

If you need a copy of your receipt as proof of purchase for anything you've bought from us please visit one of our stores. This can also be for purchases made online or over the phone.

Lifeline insurance policies

Information about all Lifeline products - Note: Lifeline is no longer available to new customers